| Q: | Do you dropship? |
| A: | Yes, we will dropship for you. Your name or company name will be listed as the sender on the UPS shipping label. An invoice or "packing slip" will NOT be included with the package. You will have the option to print a copy of your invoice when the order is completed. We cannot "dropship" "over-seas" due to international credit card & paypal Fraud. We recommend that YOU CONFIRM the item you are shipping is being sent directly to the Billing Statement address of the Credit Card Holder, or PayPal Account Holder.
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| Q: | How do I get started with your dropship program? |
| A: | All you need to do is register with the website (no fees required), get a customer ID number, and submit your order when needed. You will receive an Order Confirmation and an Invoice number upon completion. We will provide you with automated tracking information within 24 hours!
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| Q: | Is there a membership fee or sign up fee to re-sell your products? |
| A: | No, we do not charge a membership fee, we do apply a $2.00 handling charge per order.
You are welcome to “copy” the pictures & text from our website for your reselling needs.
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| Q: | How do I copy your pictures and text for my own use? |
| A: | If you would like to access a Spreadsheet and Zip file of inventory and pictures, visit the link at http://www.hotbuy4u.com/productindex.cfm OR you may "right click" your mouse pointer on our website pictures, a menu box will drop down.
Select "save picture as" and save the picture to a folder on your computer's C drive. Usually it is best to create a folder for all your pictures. Also visit our tutorial at http://www.hotbuy4u.com/tutorial.cfm.
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| Q: | Are your products new or reconditioned? |
| A: | 95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number, and our Factory Renewed Logo will appear in the upper right hand corner of the Detailed picture of the merchandise. Our ninety day warranty will apply.
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| Q: | How long does it take to process & ship orders? |
| A: | All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day.
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| Q: | How do I track my packages that have been shipped? |
| A: | After our business day ends, you may obtain your tracking numbers by Logging Into the website, clicking on My Account, and clicking on Order Tracking. You will have your complete order history recorded under your account information.
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| Q: | How do I get my customer ID number? |
| A: | You may obtain a Customer ID Number by Clicking on My Account and then clicking on Register (simply complete the registration form). We do not charge a registration fee, however we do have a $2 handling charge per order.
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| Q: | Will you ship my order USPS? |
| A: | Yes, we can ship within the United States via the US Postal Service. You must present a PO Box as the delivery address for our US Postal shipping calculator to be activated. We ship into Canada via the US Postal Service however the website will offer Global Express Rates only. If you would like USPS Airmail parcel post delivery you must make a request for this service within the Comment Box of our order form. Please be advised a brokers fee and duties may be due upon delivery by the recipient of the package.
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| Q: | Do you ship internationally? |
| A: | Yes, we will DROPSHIP internationally into Canada ONLY. We ship packages via the US Postal Service Global Express (a customs or brokers fee may be due upon delivery). We do ship items internationally to OUR CUSTOMERS ONLY via the US Postal Service (Global Express). A customs and duty fee may be applied upon delivery to the receipient of the package.
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| Q: | What is the delivery time for orders? |
| A: | Orders are shipped from Tampa, Florida 33610. Regular ground shipments take from 1 to 6 days depending on your location.
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| Q: | How will I be informed of product updates? |
| A: | You must be on our E-Mail list to receive product updates. To be added to the email list, Click on "Contact Us" and complete the necessary information required.
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| Q: | What is the quantity available for a product? |
| A: | We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item. If you would like to receive periodic "product updates" via email, go to the "contact us" page and complete the appropriate information required to be added to our email listing.
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| Q: | What will it cost to ship an item? |
| A: | We ship United Parcel Service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the picture of the item desired, and offer the zip code you might be shipping to in the UPS shipping calculator that is provided for you. We ship from Tampa, Florida 33610. The weights of the merchandise are listed on the website. If you would like to visit www.UPS.com you should be able to obtain a "shipping calculator" from the UPS tech support team, or a Freight Rate Guide offering shipping rates from Our Zip Code 33610. (we do have a $2 handling charge for all deliveries).
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| Q: | How can we pay for our order? |
| A: | We accept Visa, Mastercard, Discover, American Express and PayPal (www.paypal.com) We also accept certified checks, money orders and Bank wire transfers.
Sorry, no personal checks or business checks are accepted.
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| Q: | What is your warranty return policy? |
| A: | See warranty page for full details. A Return Authorization Number is required for all returns. You may obtain this number by Signing In and clicking on Warranty Information. Your account history will be provided allowing you to submit return information.
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| Q: | How quickly do you respond to email? |
| A: | We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered.
If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.
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| Q: | What about SalesTax? |
| A: | Our order form will apply a 7% Sales Tax to any order that is being shipped within the state of Florida. A Florida Sales Certificate is required to Void this Tax. If you have a Florida Sales Certificate, you may fax a signed copy to 813-621-8740.
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| Q: | Do you have a Spreadsheet file and Zip file of pictures for your inventory? |
| A: | Yes, the link for these files is https://www.hotbuy4u.com/productindex.cfm
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| Q: | How Do I prevent internet FRAUD? |
| A: | If this item is meant to be shipped overseas, to Indonesia, South Africa, Singapore, and Nigeria and you are being paid with a Western Union Bid Pay Money Order, you are a Victim of Fraud. Contact Western Union, offer the serial number of your Money Order to them, and they will confirm if it is real or counterfeit.
If you have received payment via PayPal, you must access the "details" of the Paypal payment after signing in to your account, and confirm if you are shipping to a “Confirmed” PayPal Account Holders Address. If the shipping address is “Unconfirmed” Do Not Proceed (see Paypal’s Seller Protection Policy). We will need the Paypal account you have received from your customer for our records in order for us to proceed.
If you have received payment via a Credit Card, you must ship to the credit card account holders billing address ONLY. (This information is offered to you within the authorization number provided to you from your Merchant Credit Card Processor).
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| Q: | Can I use my own shipper number or someone elses shipping account number for shipping? |
| A: | No, we cannot use another accounts shipper number. You would need to contact the shipper directly, and schedule your own pickup. You may call for more details.
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| Q: | What is included with Gift Wrapping? |
| A: | Gift wrapping can be selected for your package for a small fee of $5. You can select from four different occasions for gift wrapping: Christmas, birthday, anniversary, and bridal. A generic wrapping paper will be used to suite the occasion selected. You can also personalize your gift with a To: / From: tag and we will also include a ribbon suited for the occasion. Gift wrapping your package may delay shipment 1-2 business days and is available year round.
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